Our Customer Service supports companies with tailored solutions and continuous assistance at every stage of production. Over time, we have expanded our offer, to watch the constantly evolving needs of our customers and the market.

Italforni provides technical support services and maintenance, even at distance, for ceramic plants, operating with professionalism, discretion and a practical approach. Following an inspection by our skilled technicians, a detailed technical report is issued, outlining the entity and type of intervention required. In addition, the company offers complete services of installation, start-up and testing of plants, guaranteeing a reliable support at every stage of production process.

Italforni is able to supply and recommend the most appropriate spare parts for a wide range of ceramic plants, guaranteeing compatible and reliable solutions both for its own systems and for those manufactured by other companies.

Our skilled operators are able to design significant changes on both Italforni machines and those of other brands. Among the main upgrades, Italforni offers kiln lengthening, replacements of combustion systems, replacements and modernization of electrical systems, as well as any other transformation aimed at making the equipment as flexible, efficient, and user-friendly as possible.

Italforni offers advanced digital solution to make industrial plant smarter and more efficient. Thanks to Internet connectivity, it is possible to supervise, control and analyse all working data of a plant in real time. The elaboration of these data allows to plan of corrective actions aimed at improving production performances. In addition, our systems can integrate predictive maintenance technologies. This feature allows to keep the plant in optimal conditions, reducing the breakdown and increasing the operational reliability.

The know-how acquired through over 70 years of experience in thermal treatment of ceramic products is fully at customer’s disposal. Additionally, Italforni offer a complete training service focused on the specific technologies, covering all stages, before, during and after the purchase of a plant.